Returns & Exchanges

At BioLaboratorium, we prioritize the freshness and quality of our organic products, offering a 14-day return window for unopened items to ensure your complete satisfaction. Due to the perishable nature of food, we maintain strict safety protocols for all returned goods to protect our community of health-conscious consumers.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 14 days of delivery with your order number and a brief explanation for the return.

• 2.
  Secure Packaging

  Ensure the items are unopened, in their original vacuum-sealed packaging, and placed securely in a shipping box to prevent damage during transit.

• 3.
  Ship the Product

  Affix the provided return shipping label and drop off the package at any authorized carrier location, keeping the tracking receipt for your records.

• 4.
  Quality Inspection & Refund

  Once our laboratory team verifies the seal integrity, we will process your refund to your original payment method within 5-7 business days.